Something not right?  Here is how to return an order:

 

1. Log into your account or call 800 828 FERA to initiate a return.


2. We will email you instructions for returning your product.


3. Ship your unused product in its original packaging to the address indicated in our email.

 

Please Note:

 

    • Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call 800 828 FERA to arrange these returns.

 

    • You are responsible for shipping the products back to us and shipping fees incurred. We recommend using a trackable shipping method.

 

    • Individual products may be excluded from this return policy. Check the product description before you place your order.

 

    • Returns must be made within 30 days from the delivery date

 

    • All merchandise must be unwashed and unworn

 

    • All hangtags must be attached to the garment and proof of payment must accompany the return

 

    • All garments are subject to inspection